Shipping policy
We offer several shipping methods to accommodate your needs. The available shipping methods may vary depending on the size and weight of the products you order. Our current shipping options include:
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Standard Shipping: This is our most cost-effective shipping option, and it typically takes 5-7 business days for delivery.
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Expedited Shipping: If you need your order faster, you can select our Expedited Shipping option, which delivers your products within 2-3 business days.
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Freight Shipping: For larger and heavier items, we offer Freight Shipping, which may take longer to arrange but is the best choice for ensuring the safe delivery of bulk orders.
Shipping Rates
Shipping rates are calculated based on the selected shipping method, the weight of your order, and the delivery destination. You can view the shipping costs during the checkout process before finalizing your purchase.
Order Processing
We strive to process and ship your order as quickly as possible. Orders placed on business days before 2:00 PM local time will typically be processed and shipped the same day. Orders placed after 2:00 PM will be processed the following business day.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. If you have any questions or issues related to your shipment, please contact our Customer Support team at iberian.shale.stone@gmail.com, and we will be happy to assist you.
Delivery
We use reliable and reputable carriers to ensure your products arrive in excellent condition. However, please note that we cannot be held responsible for delays caused by circumstances beyond our control, such as weather, accidents, or carrier-specific issues.
International Shipping
At this time, we only offer shipping within the United States. We do not ship internationally.
Returns and Refunds
Please refer to our Returns and Refunds Policy for information on returning products and obtaining a refund if necessary.
Contact Information
If you have any questions or concerns regarding our Shipping Policy or any other aspect of your order, please don't hesitate to contact our Customer Support team at iberian.shale.stone@gmail.com. We are here to assist you and provide you with the best customer service possible.